Bets.io Casino - 플레이어의 보증금이 입금되지 않았습니다.

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– a screenshot of the submitted submission

– Bitcoin network confirmation

The deposit was received at their wallet address, but the casino did not add it to my balance.

Then, support closed the case, saying everything was "in order," even though I never received the money. Since then, they haven't responded clearly, and the situation is at a standstill.

⚠️ Important clarification regarding my account:

I made a mistake in my email address when I registered.

I wrote [email protected] instead of [email protected] .

Because of this error, I am not receiving emails from the casino, but I remain the account owner and can log in normally.

All the transactions shown in the history are indeed from me.

I am therefore asking for your help despite this error, because the main problem is the uncredited Bitcoin deposit.

I simply want my deposit added to my account, or to be refunded.

Thank you for helping me solve this problem, as the casino support refuses to acknowledge the error despite the blockchain evidence.

Thank you so much.

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– la capture d’écran du dépôt envoyé

– la confirmation du réseau Bitcoin

Le dépôt a bien été reçu à leur adresse de portefeuille, mais le casino ne l’a pas ajouté sur mon solde.

Ensuite, le support a fermé l’affaire en disant que tout était "en ordre", alors que je n’ai jamais reçu l’argent. Depuis, ils ne répondent plus clairement, et la situation est bloquée.

⚠️ Précision importante concernant mon compte :

Lors de mon inscription, j’ai fait une erreur dans mon adresse e-mail.

J’ai écrit [email protected] au lieu de [email protected].

À cause de cette erreur, je ne reçois pas les e-mails du casino, mais je reste le propriétaire du compte et je peux m’y connecter normalement.

Toutes les transactions affichées dans l’historique viennent bien de moi.

Je demande donc votre aide malgré cette erreur, car le problème principal est le dépôt Bitcoin non crédité.

Je souhaite simplement que mon dépôt me soit ajouté, ou être remboursé.

Merci de m’aider à résoudre ce problème, car le support du casino refuse de reconnaître l’erreur malgré les preuves blockchain.

Merci beaucoup.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of this casino, and this is what I found regarding the deposits:

4. Please note that the minimum amount of deposit and minimum amount of replenishment of the gaming account per transaction is BTC 0.00025 - DOGE 10 - ETH 0.005 - LTC 0.01 - USDT 5 - XRP 5 - TRX 10 - ADA 10 - BNB 0.01 - USDC 5 - BCH 0.01 - 0.05 SOL. The maximum amount of deposit depends on the KYC Policy of the Casino and payment method you decide to use and will appear when choosing the payment method. Deposits below the minimum amount may be lost.

The same warning can also be seen directly under the deposit address.

To clarify your situation, could you please answer the following questions:

1. Have you made any successful Bitcoin deposits into this casino before?
2. Have you received any suggestions from the casino’s customer support regarding your deposit, or any guidance on ways it could be credited to your account?

Your answers will help us better understand the situation and proceed with your complaint.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Kratos91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru