BitStake Casino - 플레이어 계정은 출금에만 제한됩니다.

my stake account is on only withdraw mode and i m unable to depoist any money nor can i play nor the live support feature is working for me

Dear Rocketgroot22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

To assist you better, could you please provide answers to the following questions:

• When did you first notice that your account was set to withdraw mode only?
• Have you received any notifications or messages from the casino regarding your account status?
• What steps have you taken so far to resolve this issue?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Rocketgroot22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru