Boomerang-Bet Casino - 플레이어 상금의 인출이 지연되었습니다.

Hello Casino Guru Team,

I need your help. I won €2,000 at Boomerang-bet Casino. I've made three unsuccessful withdrawal attempts so far. For the first withdrawal of €1,000 on August 23, 2025, I chose MasterCard. The funds were credited back to my player account after two days without explanation. I requested the second withdrawal of €2,000 (2 x €1,000) on August 25, 2025, via bank transfer, but this was also rejected without explanation and credited to my player account. I'm already verified. Please help.

Hallo Casino Guru Team,

ich benötige eure Hilfe. Ich habe bei Boomerang-bet Casino 2000€ gewonnen. Ich habe bisher 3 Auszahlungs Versuche ohne Erfolg gehabt. Bei der ersten Auszahlung am 23.08.25 von 1000€ hatte ich per MasterCard gewählt. Das Guthaben wurde nach 2 Tagen auf mein Spielerkonto wieder gutgeschrieben ohne Begründung. Die zweite Auszahlung in Höhe von 2000€ (2x 1000€) hab ich am 25.08.25 per Banküberweisung in Auftrag gegeben, diese wurde jedoch auch ohne Begründung abgelehnt und auf mein Spielerkonto gutgeschrieben. Ich bin bereits verifiziert. Bitte um Hilfe

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Dominika