Cafe Casino - 플레이어의 계정은 명확한 설명 없이 폐쇄되었습니다.

Hello I had an account with cafecasino with more then 1400 dollars and when I try to get my money out it wasn’t working i got in contact with them and they told me my account was under review . Then I received an email saying my account was close due to violation of policy. They said they were a few accounts under my address. I love in a building with different apartments . My neighbor referred me to these casino . We all live in a different apartment how can i violate a policy when we all live in different apartments.

I have message them multiple times and I get the same message over and over . I can’t even talk to someone and explain them my situation they just ignore what am saying .

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Dear Chavez0915,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  
• Could you please provide the exact date your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

I only play slots machines . Cai fu panda ..

yes I been pass that my account. Was already over 1 year. I had already made multiple withdrawals with no problem.

I try making my first withdraw January 31sr at 1am it was for 1050 . And it got cancel then I try making 500 the following day and its was just pending all day something that never happens that’s y it was kind of odd that my withdrawals where not going. So I got in touch with them and after 1hr I received an email saying my account was under review. They took like 1 month to email me saying my account was . Due to violation of bonus and multiple accounts under the same address. But like I try explaining them I live in a building with multiple apartments how can I be violating policy . Plus my account. We already past 6 month and it was verified already.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us in dealing with players' issues.

Sadly, we are forced to close your complaint as "unresolved."This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Cafe Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.

If you haven't done so already, you may want to complete the casino's dispute process. https://www.cafecasino.lv/terms-of-service

15. JURISDICTION, APPLICABLE LAW AND DISPUTE RESOLUTION

15.1. If you have any complaints or concerns arising from your use of the Website, including any concerns about material which appears on the Website, please contact [email protected], where a member of our Customer Service Team will address your complaint. If your complaint cannot be resolved to your satisfaction by our Customer Service Representative, you may request to [email protected] that the complaint be escalated to a Customer Service Supervisor.

15.2. In the event that you are not satisfied with the outcome of your complaint, you can submit your concerns to the Clicking HERE.

The casino can reopen this complaint anytime.