Casino Real Prize - 플레이어의 출금이 지연되었습니다.

I played a no deposit bonus but for 42000 was told I needed to deposit fifty and I could withdraw my winnings immediately. I deposited the fifty and now they say they need over 100 for an transaction fee.

Dear Tugz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Tugz,

Based on the information provided, it seems highly likely that this is a scam casino. Please note that a trustworthy online casino would never request significant deposits, especially if such requirements are not mentioned in their Terms and Conditions. Many fraudulent casinos employ similar tactics, offering players unrealistically high bonuses and rigged games that ensure massive "wins." They then demand deposits from players to "release" the winnings. This strategy often convinces players to pay a seemingly small amount in exchange for promised payouts of tens of thousands of dollars.

Unfortunately, once the deposit is made, these casinos typically cease communication, leaving players without their money or winnings.

I strongly advise you not to deposit any funds to this casino and to remain cautious moving forward.

Therefore, let me ask you the following questions:

• Could you please confirm the total amount you have deposited so far?
• Could you please provide more details about the bonus you activated and played with? Was it a free bonus?

Your answers will help us better understand your situation and determine the next steps. Thank you in advance for your cooperation.

Best regards

Dominika

Dear Tugz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.