CryptoCasino.com - 플레이어의 계정은 출금 후 폐쇄되었습니다.

They closed my account after I made a withdrawal. They let me deposit both times without any problem. When I went to withdraw, they said I had broken the law and closed my account.

Me cerraron la cuenta después de hacer el retiro , me dejaron depositar , ambas veces , sin problema , fui a retirar y dicen que incumplí las leyes y mi cuenta se cerró

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Dear Araham,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Slot machines,

They didn't ask me to verify while I was playing; I made up to 3 deposits without any problems.

I won without a bonus

And while waiting to receive my deposit, the account was closed without notice.

Tragamonedas,

no me pidieron verificar mientras jugaba , hice hasta 3 depósitos sin problemas

gané sin bono

y esperando a recibir mi depósito la cuenta se cerró sin aviso

Dear Araham,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Abraham, thank you for your response.

I would greatly appreciate it if you could clarify whether you have ever reported any gambling-related issues to the casino's customer support, or if you have requested a self-exclusion at any point.

Furthermore, could you please let me know if there is a chance that you have created multiple accounts within CryptoCasino.com?

Thank you for your cooperation.