DBbet Casino - 플레이어의 입금이 지연되었습니다.

I was make diposit 200EGP from 02/09/2025 month ago. And I was provid them with all data they need. After that that told me need statement from Vodafone CASH I already got it but they told me need it stamped but Vodafone didn't want to stamped that told me we just stamp the contracts. Also I was sent to them statement from VF application.. they didn't help me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DBbet Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication with the casino support regarding the issue to [email protected]?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

No, I always use this casino, but always faceing problems with diposit and withdrawal,

But this time that refused to give my money back, and I was provide them with all data they need my name my ID# MY MOBILE also send video from my Vodafone Cash application and picture, and I was went to Vodafone and get from there statement but not stamped, can I ask you question please.. why they didn't call or review with there agent here in Egypt who has received the money???

Please do your best I need my money back

You will find attached with all data that I have been sending money and didn't receive it in my account.. please I need my money

Any news????

Why there's no response???

Plz reply

Till now I didn't receive any action or support from your side,,, would you please tell me what is next??

Thank you for your patience. We currently have hundreds of active complaints, and we strive to reply as soon as possible within the allotted time of 7 days.

Could you please share your communication with the casino regarding the issue? Send chat transcripts or emails exchanged between you and casino support to my email at [email protected]

Thanks in advance for your cooperation.

I was sent to you all communication via mail..plz check your email

Thanks for sharing the information with me. I appreciate your patience.

Have you paid using your debit card issued by Vodafone Cash? Does your provider issue a bank statement that would serve as a valid proof of deposit?

Please let me know.

Via Vodafone CASH

Via Vodafone CASH

 Does your provider issue a bank statement that would serve as a valid proof of deposit?

Vodafone Cash can provide me with a statement, but it’s not stamped.

Plz from 02/09/2025 more than month it's over

I was sent today Vodafone CASH statement stamped as per they requested,

Please follow up with them plz

I need my money

Thanks for your reply.

Could you please share a screenshot from your casino account showing how the transaction from 2/9/2025 is recorded in your deposit history?

Thx for Ur reply,

Please find attached transaction history but doesn't show the 200EGP I don't know why?? But I will send you all documents that approved that I was made diposit, SMS from Vodafone CASH and screenshot from Vodafone CASH App, and send you Vodafone CASH statement, what shall I do more, he can check with his system and his agent in Egypt, why I do everything to approve that I made diposit, it's just 200 EGP it's nothing but it's my money I need, why DB bet taking to me like I'm lying?? When I chat with them always blocked me???

As u see the case still open, since 2/9 almost about 2 months???

Plz ask him to check his system and re-chech with his agent

If you plz someone solved this issue coz I'm going out of my mind

2 months for 200EGP

Why there's no response till now???

I need your help plz and need my money

Thanks for your reply.

I went over the facts of the case.

I apologize, but from our point of view, there is little evidence to suggest the casino is obligated to credit you with the 200 EGP balance to your player's account. The transaction isn't recorded in your statement, nor on the casino's systems.

Due to insufficient evidence, the complaint will be closed.

I would recommend you contact your payment provider in order to clear up any confusion about the transaction from September 2nd.

I apologize for not being able to assist you according to your expectations.

Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.