Duelbits Casino - 플레이어의 출금이 지연되었습니다.

I have been denied withdrawals totaling around $149 USD. I submitted KYC, did all of the necessary steps and was denied due to some issue with the verification process. I took plenty photos of my license and was still denied. I have been told to resubmit days ago but the system doesn’t give me the option to do so. I would just like to withdraw my funds, there was no issue in making a deposit but since I won and made a withdrawal, they have flagged my account for "suspicious activity". And they constantly give me the run around and tell me to check back later. It’s not even a large dollar amount, just let me withdraw my funds.

Dear fatty4269,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, I have resubmitted KYC plenty of times and get an error now claiming "The required fields of the document are not readable. Please upload a clear photo or another suitable document to continue your verification. Make sure that all corners of the document are visible." Although I’ve taken very clear, vivid photos showing all four corners. I have contacted support and spoken with them on 10+ occasions and always get the run around and told to wait 24 hours. Nothing is being resolved and it feels as if they are just trying to steal my money.

Dear fatty4269,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I have resubmitted KYC plenty of times and get an error now claiming "The required fields of the document are not readable. Please upload a clear photo or another suitable document to continue your verification. Make sure that all corners of the document are visible." Although I’ve taken very clear, vivid photos showing all four corners. I have contacted support and spoken with them on 10+ occasions and always get the run around and told to wait 24 hours. Nothing is being resolved and it feels as if they are just trying to steal my money.

Dear fatty4269,

Would it be possible to forward the e-mail communication between you and the casino related to the verification of your account to [email protected] for further review?

If you haven't contact them yet through their support, please do as soon as possible as the live chat is not as reliable.

Awaiting your response.

Regards,

Nick

Dear fatty4269,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru