Duelz Casino - 플레이어의 출금이 지연됩니다.

I requested my funds then I excluded myself permanently never had a problem withdrawing before then they asked for bank details which I provided straight away but still not received my money in my bank. I feel they are holding my funds back because I left the site.

Dear Tracyx,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. In order to assist you better, could you please provide more information regarding the situation?

• Can you confirm when you made the withdrawal request?
• What method did you select for the withdrawal (e.g., bank transfer, e-wallet)?
• Have you received any communication from the casino regarding the status of your withdrawal?
• When exactly did you request to be excluded permanently?
• Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hello

I requested my withdrawal last Saturday it’s always been paid with my debit card into my bank with no problem I sent my bank details as asked by the site with my name account number and address. I excluded myself soon after requesting my withdrawal.

Please forward me all the communication between you and the casino regarding the verification of your account and your account closure request at [email protected]. Thank you for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tracyx,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika