El Royale Casino - 플레이어는 보증금을 환불 받기를 원합니다.

Wanted a refund of my original $50 because to withdraw I needed at least $5,636!!!!!

Dear Deanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your screen shot and I see that you mentioned chargeback of $50. Before we move further with this case, I would like to know if you’ve already asked your payment provider for cashback or not.

Also, please understand, that playing with a bonus usually comes with some conditions that must be followed and wagering is one of them. In order to receive your winnigs you must fulfill the wagering requirements. I would like to recommend you checking out our article about bonuses. You can find a lot of useful information there regarding playing with the bonus:

https://casino.guru/casino-bonuses

Thank you very much in advance.

Best regards,

Kristina

This place is a hot mess. SO glad my credit card had my back from these SCAMMERS. They run your deposit as a CASH ADVANCE under "misc home furnishings" through CHINA. Got my original $50 deposit back well as the cash advance fees and other fees they charged. This "casino" aka SCAM earned themselves a POOR rating.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. The casino didn't do anything wrong, because you decided to not fulfill the bonus conditions - wagering requirements.

Please be informed, that when you use the cashback option with your payment provider, it may lead to troubles with depositing in other casinos in the future and they might not accept your deposits.