Ezz.Casino - 플레이어의 상금은 몰수됩니다.

I registered at this casino, deposited $30 using the bonus, and wagered it according to all the terms. I passed verification and withdrew my winnings. A few days later, verification was rejected and my entire winnings, $1,457, were written off, citing Russian players being prohibited from playing. However, the casino doesn't state that Russian players are prohibited from playing. I asked in the chat, and they told me that players from all countries can play. Very interesting.

Я зарегистрировался в этом казино, сделал депозит 30 баксов под бонус, отыграл его соблюдая все условия. Прошел верификацию и поставил на вывод. Через несколько дней верификацию отклонили и списали весь выигрыш 1457 баксов, ссылаясь что игрокам из России играть запрещено. Но в казино нет информации, что с России играть запрещено. Спрашиваю в чате, а мне отвечают, что играть можно со всех стран. Очень интересно.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ezz casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered on January 20, 2026. The next day, I submitted my verification and set up a withdrawal. A few days later, my withdrawal was cancelled, but my account wasn't blocked. My documents were rejected because I'm from Russia.

I took a bonus percentage on my deposit and wagered it without breaking the rules.

The chat said that all countries can play at this casino.

I wrote to them today and they give me the same answer.

Я зарегистрировался 20.01.2026. На следующий день день загрузил верификацию и поставил средства на вывод. Через несколько дней мне аннулировали вывод, но аккаунт у меня не заблокирован. Документы отклонили, так как я из России

Я брал бонус процент на депозит и его отыграл не нарушая правил.

В чате сказали, что все страны могут играть в этом казино

Вот сегодня им написал, отвечают одно и то же

Dear tashkent,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas