FlashDash Casino - 플레이어의 출금이 지연됩니다.

Hi

iv been playing on there for a while my account is verified with them cause I had some withdrawal before and it was really quick cause it was small amounts.But now iv got 4000 pending and everytime I contact them about the process of my withdrawal it always the same answer that I need to wait

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please confirm that you have successfully passed the whole KYC verification process?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Morning Petra

last withdrawal with them was made and completed on the 30/09/2025 and money I to reach my account was couple of days.

i used the method to withdraw my money it’s bank transfer.account is verified.

i didn’t used any bonus

kind regards

Rasma

Dear Rasma

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Kajka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello Rasma,

My name is Karla and I will be assisting you with your case from now on.

Thank you very much for the information you have already provided — I appreciate your cooperation.

To help move things forward, I will now contact FlashDash Casino via email and invite them to join us directly in this complaint thread. Since we do not have a direct communication channel with the casino outside of this process, their participation here is essential for resolving your case transparently and efficiently.

As soon as I receive any response from the casino, I will update you immediately.

Thank you once again for your patience — I hope we can bring this matter to a clear and fair resolution soon.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, The next step would be contacting the Comoros Gaming Authority itself (email or link). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Karla Mayfly