Frumzi Casino - 플레이어의 출금이 지연됩니다.

I have withdrawn 300 euros a few days ago and nothing has happened. I am trying to contact them but the live chat doesn't even open. No communication and no updates... and the comments I am reading here are the worst... let's figure it out!

εχω κάνει ανάληψη εδώ και μερικές μέρες 300 ευρώ και δεν έχει γίνει τίποτα. Προσπαθώ να επικοινωνήσω μαζί τους αλλά το live chat ούτε καν ανοίγει. Καμία επικοινωνια και καμία ενημέρωση… και τα σχόλια που διαβάζω εδώ ότι χειρότερο… άντε να βγάλουμε άκρη!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pankal,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina