GGBet Casino - 플레이어의 상금은 압수됩니다.

Hello Casino.guru Team,

I am submitting a complaint regarding GG.Bet, as they have refused to pay my winnings of €400.75, citing a "system error." I have attempted multiple times to withdraw the funds, but my requests have been denied without a valid explanation.

Amount: €400.75

I consider this practice unfair and in violation of my rights as a player. I kindly request your assistance in resolving this matter and helping me receive the owed payment.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you informed about the reason why your payouts keep getting canceled?
• Was your payout on September 18th the only successful one?
• Have you deposited via Skrill and MuchBetter to the casino in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your follow-up.

Regarding your questions:

The casino always claims there is a technical issue, and they say withdrawals take more time because they are processed individually.

The payout in September was simply my most recent withdrawal, but I have successfully withdrawn several times in the past without any problem. I have been a gambler on this website for more than a year.

My last deposit was made via Neteller, but the casino asked me to try other payment methods to withdraw. I have also used MuchBetter and Skrill on the same website without any issues before.

Thank you for your assistance.

Dear patron712000

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite GGBet Casino representative to join this conversation.

Dear GGBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello Mirka,

Thank you for giving us the opportunity to respond to this complaint.

We would like to note that we are truly sorry that the user had a negative experience with our platform. At the same time, we genuinely care about the experience of every customer and are committed to resolving all matters in a transparent manner.

We emphasize that we have no interest in artificially withholding funds or in refusing to pay out users’ winnings. Indeed, several of the user’s transactions were automatically canceled due to technical reasons, about which the user was informed by our support team, along with a recommendation to change the payment method.

Nevertheless, the majority of the users’ withdrawals had previously been successfully processed for different amounts, so there is no reason for concern.

At this time, the user has created two new withdrawal requests, and we are awaiting their prompt processing. Please note that each transaction may require an individual processing time due to technical factors and security verifications.

We remain available both here and via the live support chat on the website to answer any additional questions.

Dear player,

Could you please specify, how much you received by now?

Thank you.

Thank you for your message,

I haven’t received anything for two months, and every time I contact GGbet they send me this kind of message… for two months now.

Dear GGBet Casino,

Could you please provide us with an update on player's payments?

Thank you.