GGBet Casino - 플레이어의 캐시백이 압수되었습니다.

Hello,

I am reporting GG.bet for removing 45 139 PLN from my account after sending me an official system message confirming that the cashback was already credited.

Message received: 1.12.2025 at 02:00

After that, I did not:

• play

• withdraw any money

• make changes to the account

When I logged in after 16:00 the same day, the entire cashback amount had been manually removed by the operator without any explanation.

I have:

• a video recording

• the message text

• timestamp

• my account ID: 49995664

Support claims: "It was a mistake."

But this was a final credited cashback, not a preview.

I request:

➡ Full payout of 45 139 PLN

or

➡ A formal written explanation for removing funds that were already credited to my balance.

Thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you activated any cashback bonuses in this casino recently?
• Could you please let us know what type of cashback this was? (e.g., weekly cashback, VIP cashback, loss-based cashback, or another promotion?)
• Could you confirm whether any automatic bonus conditions applied to this cashback (e.g., wagering, availability period, or bonus expiration)?
• Did the casino provide any explanation to your issue beyond "it was a mistake"?
• Was your account fully verified before this incident?
• Do you know how the casino calculated the amount of 45 139 PLN? Did they show a breakdown or history of losses that generated this cashback?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your response. I appreciate your help and would like to clarify all details as accurately as possible.

1. Have you activated any cashback bonuses recently?

No, I did not activate any cashback manually. The cashback appeared automatically in my account.

2. What type of cashback was this?

According to the official message shown directly in my casino account, it was presented as a special reward given "as a sign of appreciation for your activity and loyalty over the last week."

The message also clearly stated that the amount was added to my real-money balance ("na twoim saldzie prawdziwych pieniędzy").

3. Were any automatic bonus conditions applied?

No.

The message did not mention any wagering requirements, time limits, or bonus restrictions.

It specifically indicated that the funds were real money and available on my balance.

4. Did the casino give any explanation besides calling it a mistake?

Unfortunately, no.

The only explanation I received from the casino was: "This message was sent by mistake."

They did not provide any details, logs, or calculations to support this claim.

5. Was your account fully verified before this incident?

Yes. My account was fully verified (KYC completed) before the cashback appeared.

6. Do you know how the casino calculated the amount of 45,139 PLN?

The casino did not provide any breakdown or calculation.

However, based on their message, it appears that the reward could be linked not only to the last 7 days, but to a larger period of activity.

The wording "for your activity and loyalty" does not strictly limit the calculation to one week.

Additionally, my total turnover over the previous month was significantly higher, which might explain why such a large amount appeared.

Therefore, it is possible that the system initially calculated the cashback using a broader activity period, and only later the casino attempted to classify it as an error.

I want to emphasize that I am not making assumptions — this is only a logical explanation, since the casino has not shown how the exact amount of 45,139 PLN was generated.

I have screenshots proving:

• the exact amount awarded,

• the statement that it was credited to my real balance,

• and the message describing it as a reward for activity and loyalty.

Thank you for your assistance.

I hope this helps clarify the situation.

Best regards,

Serhii

Hello,

Thank you for your reply. Before answering your questions one by one, I would like to provide some important context that clarifies the situation.

1. GGbet never shows cashback in the transaction history.

This is normal for their platform. Cashback is always added directly to the real-money balance together with the system notification.

For example, the cashback awarded on 24.11 also does not appear in the transaction list.

Therefore, the absence of a transaction entry is consistent with how GGbet works.

2. The cashback notification for 45 139 PLN is still visible in my account.

It clearly states that:

• the amount "was added to your real-money balance",

• it is a reward for my activity and loyalty,

• the format matches their standard system-generated bonuses.

3. The cashback was issued at 2:00 Polish time (00:00 casino server time).

This is exactly when GGbet automatically issues cashback.

This means it wasn’t a manual operator mistake, but a system-generated bonus.

4. The money was added to the balance.

I logged in after 16:00 and saw the notification.

In GGbet, if the notification appears, it means the amount was already credited.

However, when I logged in, my balance was only 8.22 PLN.

This suggests the casino may have reversed the cashback retroactively, without any explanation.

5. The notification was not removed.

If it had been a genuine mistake, they would have deleted the message entirely.

The fact that the message remains strongly suggests that the system truly credited the funds.

6. My turnover in recent months was very high (up to ~180,000 PLN).

Therefore, the cashback amount is not unrealistic.

It is possible that the system calculated it based on a longer activity period (VIP/loyalty), not just a weekly calculation

Answers to your questions:

1. Did I activate any cashback manually?

– No. It was an automatic system-issued cashback that appeared with an official notification.

2. What type of cashback was it?

– Most likely a loyalty/VIP automatic cashback because:

• the time matches the automatic system logic

• the weekly cashback is credited on Mondays at 16:00, but this one came on 1.12 at 2:00

• the amount fits my real turnover.

3. Any bonus terms?

– No. The message contained no wagering, no expiration, no bonus tag.

It explicitly stated it was added to my real-money balance.

4. Explanation from the casino?

– No real explanation. Only "it was a mistake" repeated several times, without any technical reasoning or calculation.

5. Was my account fully verified?

– Yes, fully verified.

6. Do I know how the amount was calculated?

– No, because the casino refused to provide any calculation.

But given my high turnover (up to 180,000 PLN), the amount could have resulted from a larger loyalty cashback period

I can provide full video or screenshots of my account if needed.

Thank you for assisting with this case.

Sorry for sending an additional message, but I need to inform you about a very important detail that may affect the case.

The casino GG247.BET deleted the notification from my account which contained the cashback amount of 45,139 PLN. This proves that the message really existed and looks like an attempt to hide the fact that it was displayed.

I would also like to clarify that the weekly cashback was always credited on Mondays at 16:00 (Warsaw time). In this case, the notification appeared at 02:00, which corresponds to 00:00 GGbet system time — the start of a new calculation period.

This indicates that it looked like a real cashback credit, not an "interface error".

1. Please take this information into consideration. Thank you

Could you please forward me all the videos and screenshots showing that the message was sent to your account? Also, kindly include the messages from the casino notifying you that the cashback amount has been credited to you by mistake. My email address is [email protected]. Thank you for your cooperation.