Howl Casino - 플레이어의 계정이 폐쇄되었습니다.

Hello!

I was playing on the site howl.gg, and everything was fine until I made a deposit. After that, I was automatically banned. Support says I have multiple accounts, but I only have one account on this site. This happened right after I made the deposit. They haven’t explained what accounts they are referring to or given any details.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Howl Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Has the casino returned your deposit or decided to withhold your balance? Did the casino confiscate any balance from you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you accept any bonuses?
• Could you please share with me your communication with the casino regarding the decision to ban your account? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

Dear rilohgilo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru