Ignition Casino - 정책 문제로 인해 플레이어의 출금 요청이 지연되고 있습니다.

I am a U.S. player with a history of gambling addiction who had previously self-excluded from Ignition Casino. Recently, I mistakenly deposited funds into my account, which I believed was still closed. I contacted support and requested that my account be reinstated so I could withdraw the funds — I was not intending to resume gambling.

Unfortunately, once the account was reactivated, I did wager a small portion of the funds before realizing I was relapsing. I stopped myself and contacted support again, requesting to withdraw the remaining balance and re-close the account.

Despite being aware of my self-exclusion history and addiction, Ignition Casino is refusing to allow me to withdraw my remaining balance unless I complete full wagering requirements. They are citing anti-money laundering policies, but I believe these are being used to justify forcing further gambling — which goes directly against responsible gaming practices.

I am not disputing that I made a mistake in requesting access to the account. I am asking for the return of my remaining balance and a permanent re-closure of my account, in line with the original intent of self-exclusion.

Please help me resolve this issue fairly and responsibly.

Dear MAC5602,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly your account was closed and when it was reopened?
• How much money did you deposit and what is the remaining balance?
• Do I understand correctly that you currently have access to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear MAC5602,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru