Jackbit Casino - 플레이어의 계정이 폐쇄되고 자금이 공제됩니다.

Subject: Formal Complaint Against Jackbit - Unfair Account Closure and Deduction

Dear [AskGamblers/CasinoGuru] Support,

I would like to file a formal complaint against the online casino Jackbit (jackbit.com).

I created an account on Jackbit, deposited funds, and started playing normally without receiving any warning or message indicating that users from my country (Georgia) are not allowed. After I attempted to withdraw my balance of $2000, the casino rejected the withdrawal, closed my account, and deducted 20% of my deposit (resulting in a refund of only $1870).

They now claim that I violated clause 3 and clause 11 of their Terms and Conditions – saying that Georgian users are restricted and that they have the right to charge a 20% administrative fee. However, this information was **never shown to me clearly before registration or deposit**, and I only learned about it after my withdrawal was blocked.

I believe this behavior is unethical, misleading, and against fair gambling practices. If I had known Georgia was a restricted country, I would never have deposited.

I am providing all relevant screenshots, chats with their support, and proof of my deposit and withdrawal attempt.

I kindly request your support in recovering my full balance and holding Jackbit accountable for this unfair treatment.

Sincerely, 

[Name hidden by Casino Guru] 

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?

Have you filled out your casino profile correctly, including your mobile number, address, and country of residence?

Kindly forward me the communication between you and the casino regarding the closure of your account at [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Mahok,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.