Jackpot.com Casino UK - 플레이어의 출금 요청이 지연되었습니다.

This evening, I have repeatedly tried to withdraw £650 from my account, but the site has not allowed me to complete the withdrawal. Despite multiple attempts, the system either froze or produced an error message, preventing me from accessing my winnings.

Because I could not withdraw, I unfortunately ended up gambling more than I intended to, which has caused significant frustration and distress. I believe this issue is a serious breach of responsible gambling standards.

Under the UK Gambling Commission’s (UKGC) Licence Conditions and Codes of Practice, operators are required to:

Ensure withdrawals are processed promptly and without unnecessary delay.

Uphold fair and transparent withdrawal terms.

Take reasonable steps to prevent customers from suffering gambling-related harm, particularly in situations that could encourage further play when a customer has attempted to stop.

Jackpot.com’s failure to allow me to withdraw directly led to further gambling losses that I did not plan or consent to. This is unacceptable and contrary to responsible gambling principles.

I would therefore like one of the following resolutions:

A refund of all deposits made during the period I was unable to withdraw, or

The release of the original £650 withdrawal amount that I was prevented from accessing.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Loohis,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Jackpot.com Casino UK.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that you have lost all your funds?
• How long have you been a player at this casino, please?
• Have you had any successful withdrawals in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hey !

Do I understand correctly that you have lost all your funds? - Almost - yes.

How long have you been a player at this casino, please? 24 hours.

Have you had any successful withdrawals in the past? No

Hey is there going to be a response? Just worried the timer is going to run out

Dear Loohis,

thank you for your reply.

• Could you please specify what is your current account balance?
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I have responded thank you 🙂

Dear Loohis,

thank you for your reply and email.

According to the information I was able to collect, I believe you are registered at the GAMSTOP. In the past, we have handled GAMSTOP-related cases, but we have received guidance suggesting that it is best for players to directly contact GAMSTOP https://www.gamstop.co.uk/contact-us. Regrettably, we are not privy to the specific procedures and methods GAMSTOP employs to verify eligibility for refunds among registered users. While we have our own self-exclusion procedures, GAMSTOP operates independently and employs its own set of criteria, which we are not acquainted with. Consequently, it is beyond our ability to assess such cases. Given the casino's licensing by the UKGC, this situation should not have occurred and it would be the best if it is handled by the GAMSTOP.

If there are any further developments regarding your case in the future, please don't hesitate to contact me at [email protected], and I will update this thread accordingly. Once again, I wish we could offer more assistance.

Kindly inform me of your preferred course of action.

Best regards,

Katarina