Magic Win Casino - 플레이어의 출금이 지연되었습니다.

I did withdraw money on the 10 of August from Magicwin website after few successful bets. Since then I contacted casino on multiple occasions but received same answer that my withdrawal is still processing.

I waited patiently 21 days but still nothing (that the time frame they promised me I will get my money back)

Now they saying there is delay in my case and they will remind this financial department about my withdrawal.

Every day I have same answer but no action.

I would like ask you to help get my money back. I am happy to give 20% of that sum for your help and I happy to cooperate with you. I can send screenshot etc whatever is necessary and will help.

Dear Hasix,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon.

• Have you accumulated your winnings with the help of bonus?

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Katarina

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

No only from deposit I made

Hello Hasix,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Player,

Unfortunately, I would like to inform you that since this casino has 80+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help. The casino can reopen this complaint anytime.

Katarina