MilkyWay Casino - 플레이어는 로열티 프로그램에서 제외됩니다.

Im not eligible to loyalty program... i cannot claim any prizes and no personal bonuses. I chated the support and now im waiting for an answer.

Dear blankaloviscek,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not. I apologize for not being able to provide more assistance in resolving this case.

Please let me know if there is anything else I can help you with.

Best regards

Veronika

Even yours hands are tied in this cases. 😉

Dear blankaloviscek,

Thank you for your understanding. As previously mentioned, we unfortunately cannot influence a casino’s internal decisions regarding loyalty programs or bonus eligibility. These are fully within the casino’s discretion, and we must respect their policies, even if they may feel disappointing or unfair.

Since there is nothing further we can do to assist in this particular case, we will now proceed to close this complaint.

Should you ever encounter an issue where your player rights are clearly being violated, we’ll be more than happy to step in and help.

Wishing you all the best,

Veronika

Casino.Guru Team