MilkyWay Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

Hello,

I have contacted MilkyWay several times regarding this withdrawal of mine.

I won $1000 Aud and separated this into 2 withdrawal, 1st $500.00 2nd $500.08. Both were approved and the status says payout for both.

I received the first withdrawal amount but the second one is still not received and I have been told by MilkyWay -

"We see that the financial specialists have processed and conducted your withdrawal request, but as we realized, they have not yet reached yours. We have heard and accepted your request and passed the request to the financial specialists to clarify the reason with the payment provider. As soon as we receive a report from the payment provider, we will let you know the results of the verification right away. Please expect an email notification, don't worry, your request will not be ignored. "

It has been well over a week and even to this day I am being told the same thing. It is frustrating when I am completely verified, and one withdrawal has already been recieved.

Dear taybanks,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear taybanks,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika