Neon54 Casino - 플레이어의 출금이 지연되었습니다.

I withdrew €500 each on November 17th and 18th, and my withdrawals have not been processed to this day.

I have already contacted support several times via email and chat and keep being put off.

I have already withdrawn winnings several times and my account is verified. I have not used any bonuses.

Ich habe am 17.11. und 18.11. jeweils 500€ ausgezahlt und bis heute wurden meine Auszahlungen nicht bearbeitet.

Ich habe bereits mehrmals den Support über Mail und Chat kontaktiert und werde immer wieder vertröstet.

Ich habe bereits mehrmals Gewinne auszahlen lassen und bin verifiziert. Ich habe keine Boni benutzt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear thomas1234, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Neon54 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear thomas1234,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina