Ozwin Casino - 플레이어의 출금이 지연되고 계정이 차단되었습니다.

Ozwin casino is a scam!!!

BEWARE DO NOT PLAY THIS CASINO!!

YOU WILL NOT BE ABLE TO WITHDRAW EVEN WHEN YOU HAVE A WIN THATS APPARENTLY WITHDRAWABLE ON TOP OF THAT THERES A FEE FOR EVERY WITHDRAW...???

⭐💯👉🏾C**TSPIN, F**KSPIN, WOOSPIN AND F**KMATE👈🏾💯⭐

Highly recommended to just stay with these online casino's!!! I deeply regret trying these guys out!! Don't make the same mistake trust me it is absolutely HEAD BANGING AGAINST THE BRICK WALL!!!

HERES SOME PROOF!!!....

Dear Gwf420, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided for verification and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Have you been requested to make a verification call with the casino?

I must also caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Gwf420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

I've submitted all the necessary documents and when I tried over and over again for the customer service to try and help me they just shut me down straight away with out giving me the chance to explain myself or help me so I felt upset hence my attitude I apologise and I'm sorry for the way I went about it.

I don't know if you'll be able to help me as they cleared my account balance and I wouldn't know what to do...

Thank you for your reply. I completely understand how frustrating it can be when you're seeking assistance and not receiving the support you need.

We would like to assist you further, but we need more details about your issue.

• Could you specify which identity documents you submitted to the casino? Please include the date when you sent them and let us know if they were approved during the KYC process. Additionally, have you ensured that all your personal information is correctly visible on the documents?
• Were your winnings accumulated using a bonus?
• Did the casino provide any explanation for confiscating your balance?

Your answers will help us better understand the situation and provide the most effective support.

A government issued photo ID proof of age card also my medicare details also a bank statement I'm sorry I can't remember exactly the date this was...

Thank you for your response. Could you please answer my other two questions so we can decide on the best course of action?

• Were your winnings accumulated using a bonus?
• Did the casino provide any explanation for confiscating your balance?

Dear Gwf420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.