PlayFortune Casino - 플레이어는 불공정한 관행을 의심합니다.

First of all, I registered on your platform because you offer a very attractive $50 bonus. After registering and accessing the site, I contacted the available operator through messages, as I usually do, to understand the actual betting requirements of this bonus. Often, these are hidden or misleading, and you end up regretting it later. To make a long story short, the operator told me that the $50 bonus could be played with or withdrawn. I told her that I wanted to play first and then withdraw any winnings. She explained that to withdraw any funds, my account needed to be verified, requiring a $150 deposit by me. I informed her that this requirement was not mentioned in the terms and conditions I read. Nowhere did it state that a $150 deposit was necessary for verification. I also mentioned that I read on your site about a user who faced issues withdrawing the $150 deposit required for verification, even though he was clearly told that the deposit was only for verification and could be withdrawn immediately. He was also asked for an additional $300 deposit without being able to withdraw the initial $150 he deposited to confirm his account. The operator responded that this user was asked to deposit $150 for verification and an additional $300 because he needed to deposit these amounts as a VIP user to make his first withdrawal. I pointed out that none of this was stated in the terms and conditions, and I noticed in the user reviews section, which the site likely placed themselves, something didn’t add up. One user commented that they had been playing at Playfortune for 3 years, when the operator welcomed me by saying they were a new casino that had been around for just two months. How could the user have been playing for 3 years? This was highly questionable, and as I pointed out these discrepancies, the operator ended the chat, leaving me unable to connect with live chat support any longer. I can’t even see the icon now. I would like to know if this casino is a scam. Thank you.

PS: I can’t provide screenshots of the chats because I forgot to take them, and now I can’t access the chat to show the messages I exchanged with the operator, as my ability to contact them via 24/7 chat has been removed.

Primero que nada me registré en su plataforma por ofrecer un bono de $50 muy atractivo luego de que entro a la página ya estando registrada me contacto por mensaje como siempre suelo hacer con la operadora que haya disponible para que me comente los verdaderos requisitos de apuesta de este bono que mayormente siempre se tienen o lo que yo le llamo engaño de bono porque hay veces que no te dicen cosas y realmente después uno se lamenta bueno para hacer corto el cuento la operadora me dice que los 50 dólares que me dieron de bono los puedo jugar o si quiero los puedo retirar yo le digo que los quería jugar y luego retiraría ganancias y ella me dijo que para retirar cualquier dinero tenía que estar mi cuenta verificada y que se verificaba con un depósito de $150 hecho por mí a lo que yo le comenté que eso no salía en los términos y condiciones que yo leí osea en ningún momento en sus términos y condiciones dice que hay que depositar 150 para verificarse y aparte le dije que leí también en la página de ustedes que había habido un usuario que había tenido problemas depositando los 150 que piden para verificarse no pudiendolos retirar cuando ellos te dicen claritamente que solo para verificar tu cuenta es que los depositas y luego los puedes retirar al momento a y además solicitándosele un depósito más adicional de 300 a este jugador sin dejarle retirar sus primeros 150 que depositó para confirmar su cuenta a lo que la operadora me dice que a ese usuario se le solicitó que depositara los 150 para verificarse y aparte 300 que él los tenía que depositar por ser usuario VIP para poder retirar por primera vez entonces yo le dije que todo eso no se dice en sus términos y condiciones y que aparte también vi que en la parte de reseñas de sus usuarios las cuales las pusieron ellos seguramente a esas reseñas había algo que no me cuadraba porque en una parte de todos los comentarios que pusieron los supuestos usuarios que juegan en playfortune sale un usuario que comenta que hace 3 años que juega el mismo casino cuando la operadora cuando me daba la bienvenida y todo me comentaba que son un casino nuevo que hace dos meses está en circulación entonces cómo puede ser que el usuario haya comentado que hace 3 años que jugaba ya había hartas cosas que no me cerraban y dejando a la operadora como en jaque mate procedió a no dejarme que me contactara más con el chat en vivo ya ni siquiera me salto el icono ahora a lo que voy esque quiero saber si este casino es estafa gracias.

PD: no puedo dejarles las capturas de los chat porque me olvidé de tomarlas y ahora ya no puedo acceder al chat para que aparezcan los mensajes que tuve con la operadora debido a que me sacaron esa posibilidad de contactarme por el chat 24/7.

Dear macarena95,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playfortune.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share screenshots of the website with the link visible?
• Have you made any deposits in the casino so far?
• Have you played with a no-deposit bonus? Could you please share a screenshot of the promotion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I never deposited with them because they are a scam and it is obvious that yes, you are a bit of a crook like me, you know that this casino is not real and more because they gave me a bonus of 50 dollars and in a few hours playing with it because obviously if I played I used it I made 17 million and so much no casino would pay that with only 50 dollars it costs a lot to get there it is like you win in everything you understand me and nobody would have such a high rtp it is not fair or profitable for the casino. And if I already attached the screenshots

https://playfortune.cc/home

No jamás les deposite porque son estafa y está a la vista eso sí SOS un poco pillo como yo sabrás que ese casino no es real y más porque me dieron un bono de 50 dólares y en unas pocas horas jugando con el porque obvio si jugué lo usé me hice 17 millones y tanto ningún casino pagaría eso con solo 50 dólares cuesta harto llegar ahí es como que ganas en todo me entendés y nadie tendría un rtp tan alto no es equitativo ni rentable para el casino. Y si ya les adjunto las capturas

https://playfortune.cc/home

Dear macarena95,

We conducted a thorough review of PlayFortune Casino, we discovered several other indicators that suggest this platform is fraudulent.

Legitimate online casinos will never request additional deposits, especially in circumstances not mentioned in their Terms and Conditions.

Please be cautious about paying any processing or other fees. I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

We also recently published an article warning players of Scam Casinos and the Practices They Use: https://casino.guru/scam-casinos-warning

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.

Best regards,

Tomas