Razed Casino - 플레이어의 계정이 아무런 설명 없이 폐쇄되었습니다.

i won a few lucky bets and made a withdrawal of about 416$ in razed and immediately got my withdrawals put on pending.

they asked me for kyc. this was the most rigorous kyc I have ever done since I started gambling.

upon conclusion of the kyc. my funds way still pending for 3 days.

i kept disturbing their support with messages and they kept sending me the same replies that they had no info about why my withdrawal is pending.

few mins ago, I received an email from them saying they are closing my account for T & C Breach and hence my funds wont be paid out. i was banned and cant login anymore.

this was the message they sent me

Hello DegenL,

We hope this email finds you well.

We regret to inform you that your account has been permanently terminated due to a breach of our Terms and Conditions.

As per our policy, any violation of the agreed terms results in immediate closure of the account, and funds will not be paid out...........

they never told me the rule i broke, they approved my kyc and promised sending my funds after its approved.

i have about 216$ deposit I took as loan to gamble. this is taken too. please ask razed to send me my money. thanks

Dear greensroller,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• When exactly did you create your casino account, and when was it closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

thanks for your response, i will like to firstly correct that I am from nigeria. i think I didn't notice that while filling the form.

i played dice and keno

after losing my 216$ deposit, I was lucky to accumulate the winnings from a bonus

my account was created on 17th may 2025 and was closed on21 may 2025.

Thank you very much for your reply, greensroller. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear greensroller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

We’ve reopened this complaint at the request of greensroller. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Has there been any news since your last reply? Could you please provide the missing information?

Hello, thanks for reopening the dispute. i have forwarded my email to chats with them to you. I would like to state that they claim I have multiple accounts, but they never showed me proof of banning any account related to mine.

They allowed me to deposit and lose, and the only time I got to win, they took both my deposits and winnings.

I asked them to send my deposit at least, and they refused.

Thank you very much, greensroller, for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you greensroller for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Razed Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the website (link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Razed Casino.

Dear greensroller, the casino has provided me with evidence of multiple account, we find that they have presented sufficient and compelling documentation to support their claim regarding your association with multiple accounts. It is important to emphasize that engaging in such activities is strongly discouraged, as it can lead to similar disputes or account-related complications in the future.

Casinos employ advanced detection methods and monitoring systems to identify and prevent such practices, ensuring compliance with their terms and conditions. Given the circumstances and the evidence at hand, we believe the steps taken by the casino are justified and in accordance with their policies. Therefore, we regret to inform you that we must uphold the casino’s decision and formally reject your complaint.

We appreciate your understanding in this matter.

Kind regards,

Peter