Revolution Casino - 플레이어의 계정은 승리 후 폐쇄되었습니다.

Hello, I've been playing at Revolution Casino for a while and a while ago, while I've won about 2000 euros and I have pending withdrawals, I was trying to play and I couldn't, I contacted support and they told me that the casino and my account were closed, however I asked them what would happen to my money and they told me that I would get it as soon as possible. Are you saying they blocked me because I won a large amount? Will I get the money I won? Thank you.

Γεια σας ,έπαιζα καιρό στο revolution cazino και πριν λίγη ώρα ενώ έχω κερδίσει ένα πόσο 2000 ευρώ και έχω και εκρεμης αναλήψεις προσπαθούσα να παίξω κ δεν μπορούσα, επικοινώνησα με την υποστήριξη και μου απάντησαν ότι έκλεισε το καζίνο και ο λογαριασμός μου ,ωστόσο τους ρώτησα τι θα απογίνουν τα χρήματα μου και μου απάντησαν ότι θα τα πάρω το συντομότερο δυνατόν. Λέτε να με μπλόκαραν επειδή έχω κερδίσει μεγάλο ποσό? Θα τα πάρω τα χρήματα που έχω κερδίσει? Ευχαριστώ.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share with me the explanation you received from the casino to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good morning, I have sent you an email with all the necessary information, I hope you can help. I am worried that I will not receive the money that I have justly earned.

Καλημέρα σας έχω στείλει email με όλα τα απαραίτητα, ελπίζω να μπορείτε να βοηθήσετε. Ανησυχώ μήπως δεν πάρω τα χρήματα που δίκαια κέρδισα.

Thanks for your replies and the submitted information.

Did the casino pay some or all of your funds since your last post?

Please let me know.

Good morning, I received a small portion of the pending analyses, I am waiting for the rest of the money,

Καλημέρα σας ,μου έβαλε ένα μικρό μέρος των αναλύψεων που εκρεμουσαν ,περιμένω για τα υπόλοιπα χρήματα,

Thanks for the update.

If the issue persists and our assistance is needed, please let us know, and we'll intervene.

You may choose to close the complaint as resolved via a dedicated option in the complaint thread if you believe the complaint is resolved.

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gina490,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas