Rizzio Casino - 플레이어 계정 폐쇄가 지연됩니다.

Good day,

Due to an addiction, I told them I wanted to close my account permanently. This casino makes it difficult to close an account; you have to fill out a form that you only receive three days after requesting it. However, this form isn't designed to allow you to close the account permanently. The maximum closure period is only 30 days. See attachment. Now I've lost over €3,000, and the casino isn't refunding me and isn't closing my account despite my request.

I am highly addicted, which I have told them several times.

I need help!

Guten Tag,

Aufgrund einer Sucht hab ich denen gesagt ich will mein Konto für immer schließen. Dieses Casino erschwert es einem das Konto zu schließen man muss ein Formular ausfüllen was man erst 3 Tage nach Anfrage erhält. Dieses Formular ist aber nicht so ausgestattet das man das Konto für immer schließen kann. Maximal nur 30 Tage. Siehe Anhang. Jetzt hab ich über 3000 Euro verloren und das Casino erstattet mir nichts und schließt auch nicht auf Anfrage mein Account.

Ich bin Hochgradig süchtig was ich denen öfter mitgeteilt hab.

ich bitte um Hilfe!

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Dear Mesimesi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-Exclusion

If you feel you may be at risk of developing a gambling problem, or if you believe you currently have one, consider using the Self-Exclusion option. Self-exclusion allows you to close your account for an extended period, tailored to your needs. This tool is designed as a strong intervention for compulsive gambling. Please contact our Customer Support if you need more information or help managing your account limits. To request Self-Exclusion, simply send a written notice to our Customer Support team via email. Once your Self-Exclusion period begins, your account will be disabled, and you will not be able to deposit, withdraw funds, or place bets for the duration of the Self-Exclusion. Additionally, we will make every effort to detect and close any new accounts you may open during this time.

Could you please forward me the account closure requests that you sent to the casino? My email address is [email protected]. Do I understand correctly that you still have access to your casino account?

Thank you very much in advance.

Best regards,

Kristina

Dear Mesimesi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already sent that to the specified email address on December 1st.

Das hab ich am 01.12 bereits an die angegebene E-Mail Adresse geschickt.

Thank you for your reply, Mesimesi. Do I understand correctly that you requested account closure via the form? Have you ever directly informed the casino that you suffer from gambling addiction? If so, please forward all the relevant communication between you and the casino to [email protected].

Additionally, could you please clarify whether you currently have access to your casino account?

Good day,

Yes, several times via the chat function. It's made difficult to contact them there. The closure was only possible via the form. But it wasn't a complete closure, only temporary.

Guten Tag,

ja mehrmals über die Chat Funktion. Es wird einem dort erschwert Kontakt mit denen aufzunehmen. Die Schließung ging nur über das Formular. Aber auch keine komplette Schließung sondern nur temporär