Roaring21 Casino - 플레이어의 상금은 지급되지 않습니다.

They are scammers. They absolutely refuse to pay you ANY WINNINGS.  

So first, they made lying excuses about my bank not being verified. It took me a long time and an extreme headache to keep getting all the paperwork they kept making up that they wanted, but finally, ugh, done. They can no longer claim that.

Next, oh look, my card isn't verified? Wait, they withdrew from my card CONSTANTLY, and it's not even on the information for the payout. They do not need it for the payout at all, as the bank account number is separate, but now they are demanding it. They want both cards I've paid before with, pictures front and back. The problem is that one no longer exists, as it was lost so that is why I have been using the second card. We finally get past this hurdle.

On the withdrawal, they already charge a $25 transaction fee. Okay, whatever. But get this, many years ago, I had won over a thousand dollars, and they refused to pay, said something about I bet wrong, and so took away all my winnings and just put the original $35 back in my casino account. Now, all these years later, they are saying they are going to charge me for that $35 loan they think they gave me all those years ago. I have deposited and lost MANY times since then. They didn't make an issue of that $35, which was mine originally, even after they stole all my winnings, and I deposited and lost after that, UNTIL I try to make a payout. Now they say they are charging me that $35 from 5 years ago that they credited back to my account. Are you f-ing kidding me?  

I swallow the stupid charge, because I just want the rest of money at this point. Then, I get an email saying, oh, the money can't be sent to Korea. THEY SENT ME $200 MANY YEARS AGO WHEN I WON BEFORE TO THE SAME ACCOUNT! My account has been verified! Everything has been done, and now they are just saying, 'oh we can't send it,' even though they have done it once before? There is no reason or excuse for this. They couldn't find any other excuse than, we just can't pay you. ?!?!

Dear molliemajere,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roaring21 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me the communication between you and the casino to support your complaint?
• Since when have you been attempting to withdraw your winnings?
• Has the casino offered you any alternative option for you to withdraw your winnings?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear molliemajere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi. I emailed you. I apologize that I didn't see you responded the first time. But I emailed the answers and transcripts and everything to the email address provided. I apologize for the delay.

Thanks for your reply and the provided information.

Do I understand correctly that the casino believes you charged back one or multiple deposits? Was this issue explained satisfactorily and settled?

If the casino offered you a valid payment method in the form of a bitcoin withdrawal, I would recommend you try pursuing this option.

Find a reliable bitcoin wallet based on reviews, and let me know whether there were any further obstacles in receiving your payout from the casino.

I apologize for the inconvenience.

Looking forward to your reply.

I am trying to set up something but bitcoin isn't working for me. I am trying to set up a different bank account. I'll keep you posted.

Here's the update. I registered my American bank account and requested a withdrawal and they said no. They said they won't process it to that bank account either. They're refusing with no reason why. They keep pushing me to try bitcoin, which I don't have and can't seem to figure out. Their site always said you can do a bank withdrawal, and there is no excuse for them to refuse to pay into a bank account! They wouldn't into my Korean account, so I did my American account, they are just flat out refusing that one too! Without even explaining why. I almost guarantee if I COULD figure out bitcoin, they would figure out a reason not to pay. They are just constantly saying no, even when I give them EVERYTHING they ask for.

New update: They blocked my account because they don't want to pay me. They kept emailing me saying that they can't wire the money to my USA bank account either because I am physically in Korea, so it would be like sending it to me in Korea. I said I have an American address too an I can verify my American address because I have a driver's license and a bank statement that went to my American address, so I can verify that address to connected to my American bank account since the problem is that they said I'm in Korea. Their response was then to block my account!!!!!!!!!!!!!!!!!!!! Now I can't even log on to try and get my winnings in any way possible and they are no longer responding to my emails!!!!

Thanks for your reply and the update provided.

• Did the casino justify why your account has been closed and your winnings not paid out?
• Could you please specify which country's resident you are you, and what personal information you filled out in your player's profile?
• If you have further communication regarding the issue for us to review, please send it to my email at [email protected]

Looking forward to your reply.

I'm American, but I live in South Korea. They said they no longer pay to people living in South Korea. It's not only my Korean bank account, it's my Korean address. When they said it was my Korean bank account, I gave them an American bank account. They then said that they won't pay into it because my address is still Korean. (You should no longer have your site that they accept people from South Korea. They accept their money, but won't pay out if you ONLY have a Korean bank account and/or address).

Let me go on to say that a long time ago, I went through a LOT of trouble to VERIFY my Korean address with them. They required so many things that were hard because of the language barrier, but I eventually got my Korean address and everything verified - for NO REASON. Because they won't pay out to someone who only has a Korean address.

Thank you very much, molliemajere, for providing the necessary information. I will now transfer your complaint to my colleague Jozef ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear molliemajere,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

There's been an update. Because I was finally able to establish an American address attached to my American bank account, after some more arguing, they couldn't find another reason not to send the money. I requested a payout at this time of $550. They of course took their $25 fee (there was $575) balance, but they actually only deposited $530, so they still took another $20 somewhere, and this was not my bank transaction fee, because after the $530 was deposited, my bank charged $20 for the transaction. I ended up losing $65 in the whole process, and $20 of it was unaccounted for. It should never have been this hard and they lied about so many things, and it doesn't matter if you have an American bank account if your VERIFIED address is Korean. They told me that because they verified my Korean address, they simply can't pay me because they can't pay to Korea even though the bank I sent them wasn't Korean. They were using my connection to Korea every which way as an excuse not to pay. THEY ARE NOT KOREAN FRIENDLY AND ANYONE CONNECTED TO KOREA SHOULD NOT USE THIS SITE. I would no longer use it otherwise either, because they have still stolen a total of $55 of my winnings, not including the transaction fee.

Hi all, OK let me try get this one and come back with an explanation from our end.

The player is a US citizen living in South Korea. They had a withdrawal in May 2020 - no issues there.

In July 2020, there was a Max Bet breach, where balance was removed; ultimately T&C's were misunderstood and player has not accepted liability. These funds were not stolen.

There was also a $35 refund on the account back in Dec. 2020 and player hadn't had any further withdrawals until recently, therefore $35 was recovered before recent withdrawal approval. You can't deposit, play then get a refund. This is why the clawback happened.

Recent withdrawal was paid to South Korea bank and processor rejected, stating "we're no longer able to send wires due to being a high risk country". This is out of our hands unfortunately. We advised BTC for withdrawal as a solution - player refused, as claimed didn't know how to use or didn't wish to.

Lastly, the player provided a US bank account, where we requested proof of US bank before withdrawal approval - she provided, withdrawal was paid. However, recent CS involvement suggests she's unhappy regarding a $20 discrepancy. $575 was paid in RTG - we deducted $25 for Bank Wire (standard), so player should have received $550 - she claims she received $530, though we can only advise that an intermediary bank was likely used in order to wire the monies appropriately, where a fee would be deducted. Another reason could be if the account is in another currency and then forex fees might occur.

So in conclusion, if the player can figure out bitcoin, then deposits and withdrawals will be much smoother for them.

Also, the players account is not blocked, even after the refund that was given in 2020. The benefit of the doubt was given in this case as refunds/chargebacks can lead to account closures in most cases.

You are twisting it around quite a bit in defense of the casino. They did NOT say they need to verify my US bank account at first. In the beginning they flat out told me, and I have the email to prove it, that they wouldn't pay to my US bank account because I still had a Korean address and therefore they would be paying to me in Korea.

You clearly are taking the casino's side on this one to keep your site legit. They fought me every step of the way for payout and half of the time they refused, they wouldn't even give me a reason. I had to demand reasons and some of the time they said, "We don't have to share the reason for the refusal, that's our private information." Like what is that??? It took me many months of fighting with them to get not even the whole withdrawal amount. If you're going to summarize it, do it accurately.

I should also not be required to have bitcoin if they will take the money from my Korean bank account.

This casino is truly untrustworthy and does not pay out to Korea. You need to stop saying they are Korean friendly.

Hi again, just so you're aware the response you replied to was from the Casino.

Your main concern here appears to be relating to the cashout that we are unable to send to via wire, this is because the third party processor that does this, no longer does business with that country. This is out of our hands.

Just because deposits are accepted, that doesn't mean the withdrawals will be the same unfortunately.

This is why Bitcoin is your answer and solution. Please have a look at it and give it a try. You might actually find it works well for you while you're in Korea.

Regards, Roaring 21.

Dear molliemajere,

I can confirm that such a fee is standard. If you're experiencing issues with payment methods, I recommend using Bitcoin — it has proven to be quite effective in these situations. I should also mention that, based on our experience, we’ve only had positive interactions with Roaring21. If you enjoy their casino, I would suggest considering their recommendations.

Regarding older concerns, please note that we typically address issues that are no older than six months. Unfortunately, I won’t be able to investigate anything beyond that timeframe.

As you have now received your payout, is there anything else I can assist you with?

Dear molliemajere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jozef
Casino.Guru