Rolldorado Casino - 계정 문제로 인해 플레이어의 자금이 압수되었습니다.

I played Roulette on the online casino site Rolldorado on [September 13, 2025]. When I deposited money (€300), the game screen simply froze and I was automatically logged out.

After logging out, my deposited funds were debited from my account but not available in the game. The operator hasn't responded to my attempts to contact them.

Details:

• Date of transaction: [13.09..2025 01:11 01:20]

• Amount: [Insert amount]

• Payment method: [Bank transfer]

"I registered myself for a gambling ban in Germany and am not allowed to use any gambling sites. Despite this ban, I was able to deposit on the Rolldorado site, which underscores the operator's fraudulent practices."

I lost money every month on the Rolldorado site without the operator responding or ensuring a fair gaming environment.

I'm asking AskGamblers for assistance because I can't get my money back and the operator is obviously fraudulent.

Thank you for your help.

Best regards,

Ich habe am [13.09.2025] auf der Online-Casino-Seite Rolldorado Roulette gespielt. Als ich Geld eingezahlt habe ([300] €), ist das Bild des Spiels einfach eingefroren und ich wurde automatisch ausgeloggt.

Nach dem Ausloggen war mein eingezahltes Geld von meinem Konto abgebucht, aber nicht im Spiel verfügbar. Der Betreiber reagiert nicht auf meine Kontaktversuche.

Details:

• Datum der Transaktion: [13.09..2025 01:11uhr 01:20uhr]

• Betrag: [Betrag einfügen]

• Zahlungsmethode: [Überweisung]

„Ich habe mich selbst in Deutschland für Glücksspielsperren registriert und darf keine Glücksspielseiten nutzen. Trotz dieser Sperre konnte ich auf der Seite Rolldorado einzahlen, was die betrügerische Praxis des Betreibers unterstreicht."

Ich habe jeden Monat Geld auf der Seite Rolldorado verloren, ohne dass der Betreiber darauf reagierte oder eine faire Spielumgebung gewährleistete.

Ich bitte AskGamblers um Unterstützung, da ich mein Geld nicht zurückerhalten kann und der Betreiber offensichtlich betrügerisch handelt.

Vielen Dank für Ihre Hilfe.

Mit freundlichen Grüßen,

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Rolldorado Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• What game were you playing?
• Could you please specify if the whole balance from your account has been deducted, even though you haven't made any bets?
• Do you have any other evidence of your issue (screenshots, screen recording)?
• Please forward all the relevant evidence to my email [email protected]. Additionally, we will need a game/betting history. If you don't have access to it in your account, please ask the casino to send it to you in Excel format.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pampi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I answer I replied to your email more than a week ago

Dear player, thank you for your emails and for sharing the screenshots. After reviewing them, the exact issue is still a bit unclear to me. You mentioned that the funds deposited on 13 September 2025 at 01:10 and 01:19 were not available for play, yet the screenshots show bets placed with zero wins between 01:42 and 01:55.

In your second email, you stated that you submitted a withdrawal request on 16 September, but that your account was subsequently suspended. Could you please confirm whether the current problem you are experiencing is related to this account suspension and withdrawal request?

Your clarification will help me understand the situation fully and assist you more effectively.

they received my 300 euros, however, when I played the last two bets on the roulette, the following happened, and it automatically blocked the image and refreshed itself, and I was kicked out of the roulette, even though the shot had not even finished and there were 0 euros on my account..and with the payment, it happened to me that the payment check is standing for a long time and no one responds, the check is carried out for hours and sometimes days, even though it is written completely differently on their website

Dear player, can you please update me if you have received your withdrawal?

If the payment didn't reach you, please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Dear Pampi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru