RoyalistPlay Casino - 플레이어는 자신의 출금이 지연되었다고 생각합니다.

Royalistplay will not let you withdraw your money unless you roll it over 5 times at 1.6 odds each time.

Dear Tomtom123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Tomtom123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

You completely missed my point

What I am trying to say that when you make a deposit of say 1000 to Royalistplay, they will not let you withdraw the money unless you roll it over 5 times. Say you lost 200 and want to withdraw the remaining 800 - they will not let you do it. It's a scam.

Dear Tomtom123,

The roll requirement is completely common and normal. It is to prevent anti-money laundering and almost every single online casino has such rule.

You will have to finish the requirement in order to withdraw any balance from them.

Let us know if there is anything else we could assist you with.

Regards,

Nick

Dear Tomtom123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.