Spinbara Casino - 플레이어의 출금 요청이 지연되었습니다.

Ladies and Gentlemen

I withdrew €100 from Spinbara Casino. The money was debited from my player account within a few days but hasn't been transferred to my bank account. Two weeks have now passed. I entered all the information correctly. After several emails, I keep getting the runaround, even though I contacted Spinbara using my player email address. The response is always that I must contact them using my player email address. This casino is the biggest scam.

Sehr geehrte Damen und Herren,

ich habe bei Spinbara Casino 100€ auszahlen lassen,das Geld wurde von meinem Spielerkonto in wenigen Tagen abgebucht aber nicht auf mein Bankkonto überwiesen.Es sind mittlerweile 2 Wochen vergangen.Ich habe alles richtig eingegeben.Nach mehreren Emails wird man ständig hingehalten,obwohl ich mit meiner Spieler Email Adresse Spinbara angeschrieben habe,bekommt man als Antwort immer, sie müssen uns mit ihrer Spieler Email kontaktieren.Dieses Casino ist der größte Scam.

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Dear Oezkan81, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinbara Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 
• Have you tried to explain your situation to the live chat?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear Oezkan81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru