SpinDinero Casino - 플레이어의 출금이 여러 번 지연되었습니다.

Depositing money did not at all seem to be a problem in fact it happened without incident and very quickly. However, once reaching the threshold where I was able to withdrawal said funds, that did not happen in a timely manner at all in fact it didn't happen at all. First they put me through the ringer saying that I needed to be vetted and which is fine they need a picture ID they need proof of address what have you I jumped through all those hoops multiple times this is all we just can't read the ID finally when everything was said oh yeah okay cool we've vetted you everything's good I attempted to withdrawal said winnings so let's say that that was a week later after all that little circus when asking to withdrawal said funds two to three days later deposit right back into the casino account now no less than three times have I done that now and I tried to live chat them and they're no help they just double talk to me the whole time and well they it's probably AI who knows how who how am I to say it's not a real phone call I can assure you that anyway I will attach said proof on on that end momentarily.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any emails or messages from the casino explaining why your withdrawal requests were declined and the funds returned to your gaming account?
• Have you made sure to complete all wagering requirements before requesting the withdrawal of your winnings?
• Did you play with or without any bonuses?
• Did you select the same payment method for your withdrawal as the one you used for depositing into the casino?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Dear 1Hotleo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.