TG.Casino - 플레이어의 계정은 폐쇄되고 자금은 압수됩니다.

My name is V******* B********

TG.Casino blocked my account and seized my entire deposit (over $1800) right after a single lucky bet won. I never withdrew a cent, and the whole balance was 100% my own funds.

What’s worse — I went through a long KYC process, submitted dozens of documents, and was blocked during the final verification stage.

I deposited a total of $1831.41 to TG.Casino and played normally. Most of my bets were lost. Out of frustration, I placed a larger bet. It unexpectedly won in the final minutes of the match.

Right after I submitted a 1500 USDT withdrawal request, my account was blocked.

Before that, I went through multiple stages of verification:

ID

Selfie

Wallet screenshot

Transaction proofs

Betting history

IP confirmation

And more

Everything was accepted — until the final stage: Proof of Address (POA).

I submitted all possible POA documents (bank statements, utility bills, tax records, mobile bills). They kept rejecting everything without explanation.

After several rounds of this, they simply blocked my account and sent a message saying they "refuse to continue cooperation" based on their internal rules.

No specific reason. No proper explanation. Just a copy-paste.

They kept my entire deposit. I never received a single cent.

What I request:

Full refund of my $1831.41 deposit

Clear explanation of why the account was closed

Accountability for closing verified accounts right after a win

Facts:

All deposits were made from my personal crypto wallet

I never withdrew anything

I was blocked right after one win

I passed every verification stage until POA

I submitted multiple valid POA documents

50+ support messages — all ignored or copy-paste replies

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear badusik12314,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Based on the provided screenshot, your proof of address has been approved. Could you please confirm?
• How long have you been a player at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

1. Type of activity

I only used sports betting.

I placed around 5–10 bets in total, lost them all, and only match won i made 2 bets on it.

2. Proof of Address status

Yes, according to the screenshot and the message that briefly appeared in my account, the POA was accepted.

The withdrawal section became available for a short moment.

However, shortly after that, the system suddenly reset my verification back to the initial stage and requested POA again — without any explanation.

So yes, the POA was approved, but then the casino reversed it without reason and blocked my account.

3. How long have you been a player at this casino?

I registered and deposited in early June 2025. I only played for about 2 days, and then I was dragged through a long verification process (starting around June 20), followed by a permanent block of my account without any refund of my deposit.

The main issue is simple:

I deposited over $1800, as you see on my screenshots, never withdrew anything, completed full KYC, and the casino still blocked the account and kept all funds without explanation.

Dear badusik12314,

Thank you for the additional information and for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards,

Katarina