TonyBet Casino - 플레이어의 계정은 폐쇄되었고 잔액은 압수되었습니다.

Hello,

My Tonybet account was verified, but one day my bank decided to close my account and I couldn't withdraw my winnings to the same card I used to make the deposit.

I tried to withdraw my money over another payment method for about a month and finally, after providing all the required documents, they processed a withdrawal of €2,336, leaving €2,300 in my account. I split the amount in half due to the daily limit of €3,000. The next day, I submitted a request to withdraw €2,300, which was rejected, and they asked for additional documents. I sent them a selfie and three different documents confirming my address, even though it had already been verified.

Today, they sent me an email informing me that my account had been closed and the balance confiscated.

They have a license issued by the Estonian government, but this is my first attempt at dispute resolution. This is pure theft for unclear reasons. My account had been verified beforehand, and they even processed half of my balance, but for some reason decided to steal the rest.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TonyBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you, or the reasons provided for account closure? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

since 02.10.2025

How did you learn about your account being blocked?

They sent me an email.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

casino games, betting sports,

Did you achieve your current balance with the help of a bonus?

No only my own money.

Could you please share with me your communication with the casino regarding the accusations made against you, or the reasons provided for account closure? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I forwarded all mails to you.

Thanks for your patience.

Are there any circumstances that would suggest the personal information entered in your payer's profile and the personal information on your documents are not identical?

Please let me know.

Hello,

I don't quite understand what exactly you mean. Could you please explain?

Because all the details in my Tonybet profile, documents and payment methods were consistent. 

Dear tnyfrd, that answers my question.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas