TrueFortune Casino - 보너스 제한으로 인해 플레이어의 상금은 몰수됩니다.

Get 20 free spins without deposit.

I won almost 2000 euros, but a withdrawal is not possible because the account is a joke account and I have not deposited anything for 30 days!

There are sales rules for a bonus!

This bonus apparently has no function to win real money!

Is something like this allowed or legal?

Never experienced anything like this before!

When you log in you can choose between playing for real money or having fun!

I played in real money mode!

20 freispiele ohne Einzahlung erhalten .

Knapp 2000 Euro erspielt , Auszahlung wäre nicht möglich weil das Konto ein spaß konto sei und ich seid 30 tagen nicht eingezahlt habe!

Es gibt doch Umsatz regeln für ein Bonus!

Diese Bonus hat angeblich keine Funktion um echtgeld zu gewinnen !

Ist sowas erlaubt bzw rechtlich korrekt ?

Noch nie sowas erlebt !

Wenn man sich einloggt kann man zwischen spielen um echtgeld und spaß auswählen!

Ich habe im echtgeldmodus gespielt!

Dear Zizou777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you efficiently, could you please provide more information by answering the following questions?

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Have you made any deposits into this casino before?
• Have you claimed any bonuses from this casino before? If so, were they free bonuses or deposit bonuses?
• Have you reached out to the casino's customer support regarding this issue? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Zizou777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.