Vegasy Casino - 플레이어의 보증금이 압수되었습니다.

I Deposit 20euros to vegasy and both 10e deposits crypto and card failed and took the cash...

this is what the casino said....

Anna

Hello! How can I help you?

me:

hi

my second deposit went misssing

20e gone

getting receipt for 10e bank tranfer

Anna

Hello,

Thank you for reaching out.

Unfortunately, I must inform you that we do not have any records of your payment on our website. Therefore, I recommend contacting your payment provider directly to initiate a refund for your transaction. They will be better equipped to assist you in resolving this matter.

If you have any further questions or if there's anything else I can assist you with, please let me know.

Thank you for your understanding.

me:

what kind of scam is this

your algo records failed deposits too

maybe it was flagged as failed

your banking should have the info from that credit card payment

Anna

I would like to confirm that there have been no payment or deposit requests created on our casino website in your account. If you believe that you have made a payment, I recommend reviewing your transaction history or checking with your bank or payment provider for more details about where the funds may have been transferred.

i got emails from the deposits saying they failed thats all

but money is miissing and i showed the receipts going to you

Anna

Contact your bank please

ME:

no point cause the money has been sent

u dont get un scammed after it happens

dont you have some payments department with bank statements they could reference to my receipts

like normal casinoes do

Anna

No we don't, as we never had deposit request from you and you never deposited to our casino any money. Please contact your bank for the refund

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegasy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting your payment provider/bank regarding this issue?
• Were these your only attempts at deposits to the casino, or have you made previous successful deposits?
• Please could you forward the payment confirmations and any relevant original communication to [email protected] as evidence?

Looking forward to hearing from you.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for the provided information.

I checked the transaction on an independent explorer, and the amount transacted was 0 BNB; 0 USD.

Could you please share a screenshot of the payment information as it appeared in the casino's cashier for both payment methods?

Looking forward to your reply.

Dear aatuhurskainen74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru