Wild Robin Casino - 플레이어의 계정이 폐쇄되었습니다.

After making a deposit, the casino blocked my account – they have the right to do so according to the terms and conditions, which I don't dispute. From the very beginning, I've been writing to request a refund of my deposit, and the company either lies about sending a new password, only to admit the same day (or in a different email) that my account is closed. Talking to support is like talking to people who have lost their way. I don't expect anything other than the company returning my deposit. It's a comedy – they reply with different messages every time. I haven't made any payments on my account except for the deposit, so I'm anticipating any questions. Simply deposit – account blocked.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Robin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was there any gaming activity on your account prior to your deposit?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas. It's hard to say anything. I made a deposit and the casino blocked me from logging in. The casino staff responds without thinking. My last email to the casino was to point out that they were misleading me.

The casino initially claimed my account was active. When I provided a screenshot, they sent me a message stating that my account had been closed by administrative decision.

When I asked them to refund my deposit, they assumed the account was open and said they could refund it, but they would take some of my funds.

They recently stated that the account was open again. In response, I copied and pasted their email, which clearly stated that my account was closed by administrative decision, which I accepted.

There was no activity on my account.

The situation with this company is like a game of cat and mouse. There's no continuity in the conversation, and the next person who responds has no idea what they're talking about.

For over a month, I've been sending this company the same messages asking for my deposit back. At this point, they're deliberately blocking my funds for no reason. I've sent numerous messages telling me to return the funds to the address they provided (the one they received the deposit from).

Actually, I don't want anything from this company except a refund of my deposit since they refused to provide me with their services.

That's all I need to know, but it's very difficult for this company to be polite and courteous to support staff who respond only once every few days and have absolutely no idea what they're talking about.

I ask the company to provide an answer, then in case of a lie I will provide screenshots of conversations with the company and address the situation.

Thanks for your reply.

I would like to ask you to provide evidence of the incident, so we may confront the casino.

Share screenshots here or send the information to my email at [email protected]

It would be best to ask the casino for their opinion on why they're holding my deposit and not responding to messages. I'm sending the information I received from the casino via email.