Wild Tokyo Casino - 플레이어 계정 확인이 지연되고 있습니다.

Wild Tokyo wont verify my account and asking for unusual documentation to verify but I cannot provide what they are asking because that information is unavailable. They are going out of their way to refuse verification making me jump.through impossible hoops

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Tokyo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which payment method you used in order to deposit in the casino? Could you please take a screenshot of the option as it appears in the casino's cashier and share it with me?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Daifuku,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru