Wildz Casino - 계정 확인 문제로 인해 플레이어의 출금이 지연됩니다.

Wildz was an online casino/sportsbook that was regulated in Ontario and a part of iGaming. However as of October 15th 2025 they have left the Ontario market. Prior to their departure, I was having account verification issues. They would constantly ask for different documents from me, all of which I provided. They would give excuses as to why they cannot accept certain documents (even though they were acceptable at other iGaming casinos) and at one point they went back on their word and said they cannot accept a document that they previously said they will accept. My last communication with them is submitting a tax return form. This was over 2 weeks ago and I have not heard back anything about it. Every time I send an email they respond saying it is in review.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that your account is no longer accessible to you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please specify the volume of deposits to the casino?
• Have you previously withdrawn winnings from the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas!

• Yes the account is no longer accessible, but this is mainly due to the fact that they are no longer operating in Ontario so when I log in it says I should email support if I want to withdraw my funds.
• I was betting on sports
• I might have used some sports bet profit boosts that they gave out but no bonus funds that I can think of.
• I believe I have deposited $12,400.
• I have never withdrawn from the website.
• There were a very large amount of emails between myself and the operator, so I will send only a few here. Let me know if you'd like anything more specific.
• This is an email from them saying I can use casino winnings as proof of funds, however after I sent them the casino winnings they suddenly changed their stance and said they can not accept casino winnings:
  The reason why I was hesitant to provide tax return was because they actually wanted the tax return of my father since I had previously told them I am a student and do not have full time employment. I stated I have received allowance and worked part time and that is how I have been able to fund the account. Nonetheless, I ended up sending the tax return for my father (in addition to my own).
  This was an email from them confirming that they have received the new documents. Since then they have not updated me with any new information and every email I send gets the same response.

Thanks for the detailed explanation.

• Could you please explain why the third-party ID was requested from you?
• Whose ID have you provided?
• Could you please share the evidence you provided to the casino at the stage where you believed the casino winnings proof was sufficient?

Send the information to my email at [email protected]. If possible, exclude the information about any third party.

Dear JohnnyJoestar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas,

I actually sent you an email as you requested, on Oct. 29th.

Dear JohnnyJoestar

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Adam ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello JohnnyJoestar,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wildz Casino to join the conversation and participate in the resolution of this complaint.

Dear Wildz Casino,

Can you please provide an update on the status of the player's verification? Have all necessary documents now been provided?

Kind regards,

Adam

Dear JohnnyJoestar and Adam,

Thank you for bringing this to our attention.

First and foremost we would like to apologize for the lengthy verification process. This is a standard procedure that is carried out whenever a certain threshold is reached and sometimes it becomes longer than initially expected for various reasons.

However, it is our pleasure to let you know that the team has finally concluded the verification process and the remaining balance on the account has been paid out to the player via Inpay today, 13th of November. Should there be any issues with the transaction, please don't hesitate to contact our customer support for further assistance.

We thank you for your cooperation and understanding during this prolonged process and wish you all the best in the future.

Kind regards,

Wildz Team

Hello Wildz Casino,

Many thanks to you for the update.

Dear JohnnyJoestar,

Can you please confirm that you have received the payment and that the issue has been resolved?

Kind regards,

Adam

Dear JohnnyJoestar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello all,

Based on the developments, it seems that the issue may already be resolved. However, since the complaint was submitted by the player, we believe it’s only right to mark it as resolved only after we receive their confirmation.

Without that confirmation, we’re closing the case as rejected for now.

If the player returns with an update or still needs assistance, they can reopen the complaint at any time — and we’ll be ready to help.

Kind regards,

Adam