WinMatch Casino - 플레이어 상금의 인출이 지연되었습니다.

I diposite money on instamatch cricmatch playkaro i lost 300000 and win on one instamatch account 107000 withdrawal showing failure but money didn't receive gamming wallet and bank account I contact support support staff saying it's long time verification need 5-7 days please help me

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

My account is blocked previous day please help me support staff tell me Upon reviewing your account, we found that the service provider has blocked your gaming account due to non-compliance with the terms and conditions. Regrettably, we are unable to assist further, and your gaming account will be permanently blocked.

I lost almost 2.5-3 lakh in this casini site it was loan money please help me

Please help me if was blocked and withdrawal didn't received

I don't have any other way attempting sucide please help me

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you only place bets on sports?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

No I didn't sports bet i bet on spribe aviator game this site didn't need to kyc verification no bonus withdrawal deposit money

Please help me please

Dear player, could you please share with us all your communication with the casino regarding the blocked account? This includes emails, chat transcripts, or any other relevant messages you received. It will help us understand the situation better and assist you accordingly. Send emails or chat transcripts to my email at [email protected], or post screenshots here.

My id was blocked within 2 days of failure withdrawal

Dear player, I have not yet received any communication or evidence from you regarding your blocked account — such as emails, chat transcripts, or screenshots from the casino.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.