Wolf Spins Casino - 플레이어의 계정이 정지되고 출금이 지연됩니다.

I opened an account with Wolf Spins on the 16th July, I won some money and decided to withdrawl the money £150.40. A little later, I decided to try my luck again but during play, my account was blocked, asking me to contact jumpman gaming.

I did this on the 16th July and have still not recieved a reply. All I want is to have the account unblocked to enable me to withdrawl the £62.05 that is currently in my account.

I have provided ID which it says is verified.

Currently I have recieved no money from the casino. I have money in my account and my withdrawl has not been processed.

I forfeited bonus funds to withdrawl and did not use anything other than my own money to play.

Could you help?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account. In order to assist you better, could you please provide some additional information? Here are a few questions that may help clarify the situation:

• Have you been requested to submit any additional identity documents to the casino, apart from your ID?
• When was the last time the casino customer support communicated with you?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

No, I've not been asked to submit anything else. The message I've recieved is that they have sent an email for me to respond to but I have not recieved anything from them and instead reached out to the email address provided.

The casino support have not replied to any of my correspondence directly. I have just recieved an automated response from them.

My winnings were accumulated with teal money, I did not use any bonus money from them and all bonus money was forfeited on withdrawl request.

Issue resolved after going through resolver and threatening to take further action against them.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Happydays2209,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika