Woocasino - 플레이어의 출금이 지연되고 있으며 조사 중입니다.

I’ve been told my withdrawal will be accepted within 3-5 business days, then told my bank has a holiday and will effect the time frame, my bank doesn’t have a holiday I searched that and no holiday and I’ve been in communication with the manager who assured me it will be resolved in this time frame as they always are, NOPE still yet to receive my withdrawal it’s only $140 I’ve withdrawn numerous times with out delay wether it be crypto withdrawal or card withdrawal but this time I’m getting told it’s under investigation not sure why as I previously withdrew $100 the day before

Dear winningcunt,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Woocasino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date of your withdrawal request from the casino?
• Have you passed a KYC verification process, please?
• Have you used your own funds or a bonus to play, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

30/04/25 was the withdrawal date, yes it was my own funds and as previously mentioned I withdrew 24hrs before that with no dramas I’ve been verified for a long time

Dear winningcunt,

thank you for your message.

• Are the funds still in your player's account?
• Are alternative withdrawal methods available for your funds?
• Has the casino offered any explanation of what may be a reason for the extra investigation, please?

Looking forward to your reply,

Katairna

Dear winningcunt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru