Yuugado Casino - 해당 플레이어의 계정이 폐쇄되었습니다.

I registered on the site and read the terms of use carefully before playing.

I played two slot machines and won.

I applied for a withdrawal. Identity verification has been completed at this point. You will also receive an email confirming that your account has been verified.

I received an email for additional verification, so I submitted the requested documents.

Then my account was locked and my withdrawal request was rejected.

When I inquired, I was simply told that it was a violation of the terms of service due to unauthorized play.

I can't accept it at all.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear nagatann,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila