호주에서 온 플레이어는 자신의 계정이 영구적으로 폐쇄되지 않았고 더 많은 입금을 할 수 있었기 때문에 불만족했습니다. 불행히도 플레이어는 도박 중독에 대해 언급한 적이 없으며 우리가 수집한 정보에서 그는 계정 폐쇄만 요청했습니다. 따라서 우리는 이 사건을 자기 배제 실패로 진행할 수 없었고 플레이어는 환불을 받을 자격이 없었으며 불만을 거부할 수 밖에 없었습니다.

According to withdraw their winnings of €80, the player was asked to sent BIC code for verification. But the player was scared to do so because they thought it was a scam. The mediator tried to get a hold of the casino but they didn't respond to them at all. No further information is available.

The player, Anthony181980 lost $250 and wasn't happy with how the casino operated and wanted to close his account. The casino didn't do so and he deposited $2,000 more and lost it, too. He complained about losing more money and wanted a refund on the deposits he made. The casino never responded to his complaint and Anthony was recommended by the ThePOGG to contact the casino's regulator, Curacao eGaming for further assistance. There is no information on whether he received his money back or not.

The player, Fabi84 from Germany, requested a withdrawal but the payment method he chose was no longer available to players from Germany. The casino informed him via email that they were looking for an alternative way to send him the money. In the meantime, they cancelled Fabi's withdrawal request and put the money back to his player's account. Later on, he was informed that they found a way to send him the money via different payment method, but Fabi never received the payment and the casino stopped responding to him. The complaint remains unresolved.

The player, Nordicandrei requested two withdrawals in the amount of €1,000 and €400. The casino asked him to send documents needed for verification, so he did. Not only did he do that, but he also sent them extra documents they asked for, like notarised bank documents, etc. Later on, his account was verified but the money disappeared from Andrei's account and he immediately contacted the casino. Their response was that everything should be fine and he would receive his winnings on August 1st, 2018. Once that date passed and no money was received, he emailed the casino for over 20 times without any answer from them. In the meantime, his account was blocked and the casino finally informed him it would remain closed and only his deposits would be returned. The ThePOGG recomended Andrei to contact the casino's regulator, Curacao eGaming, for further assistance due to the casino being irresponsive to their requests. The casino never responded to the complaint and it remained unresolved.