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Hey!

A brief background: Withdrawal does not work using my "Instant Transfer" payment method. After a long back and forth, I was assured that I could have my withdrawal made in another way.

When I start a withdrawal via bank transfer, I enter my name, my IBAN, everything and start the withdrawal (Image 1). Afterwards I can see in the overview that I have requested SEPA withdrawal via Mifinity Transfer (Image 2).

My question: does the money go directly into my bank account or into a Mifinity account, which I don't have.

Please explain.

Thanks

Hey!

Kurz zur Vorgeschichte: Auszahlung funktioniert nicht über meine Einzahlungsmethode "Sofortüberweisung". Nach längeren hin und her wurde mir zugesagt das ich meine Auszahlung auf andere Weise erfolgen lassen darf.

Wenn ich eine Auszahlung über Bank Transfer starte, gebe ich meinen Namen, meine IBAN, alles an und starte die Auszahlung (Bild 1). Im Anschluss sehe ich in der Übersicht das dort SEPA Auszahlung über Mifinity Transfer beantragt habe (Bild 2).

Meine Frage: kommt das Geld dann direkt auf meinen Bankkonto, oder auf einen Mifinity - konto, welches ich nicht habe.

Bitte um Erklärung.

Danke

Antwort vom Staycasino erhalten:

"We would like to inform you that if you choose the Bank Transfer payment method, your funds will be processed by the Mifinity provider.

Your funds will be credited to your bank account regardless of whether you have a Mifinity account or not."

Ich werde die Auszahlung darüber beantragen.

Hello.

So, the funds will, on the other hand, be transferred to your bank account. Did I understand the outcome properly, please? I have no idea what has happened; perhaps it has something to do with GGL gambling restrictions, well, like I said, I have no clue. I just want to know whether you get the money, after all.

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Hey, could you try to write in English or at least put it into a translator? What seems to be the problem? I can't read much from the screenshot, so could you help me and clarify it?