EstrelaBet Casino - 일반 토론

Today, 10/05/2023 at 6:11 pm, I made a pix of R$ 200.00 and it didn't enter my Estrela bet account, I made several complaints to support and didn't get a response, I ask for help from Casino Guru to resolve the case.

Hoje dia 05/10/2023 as 18:11 h eu fiz um pix de R$ 200,00 e não entrou na minha conta da Estrela bet, fiz várias reclamações com o suporte e não obtive retorno, peço a ajuda do Casino Guru para solucionar o caso.

The deposit I made via pix of R$ 200.00 was not credited to my Estrela bet account, I already asked for help via chat, sent an email and nothing was resolved deposit date 10/05/2023 at 6:11 pm

Deposito que fiz via pix de R$ 200,00 não foi creditado na minha conta da Estrela bet, já pedi ajuda do chat, passei email e nada foi resolvido data do depósito 05/10/2023 as 18:11

Hello.

That's unfortunate 🙁

However, stick with your complaint, please; this is not a way to speed things up, and I also suggest you read this guide to find more details about what to expect.

As far as I can see, it is your turn now. Please note that we have one week to respond to you each time the timer is on our side. Needless to say, all team members strive to reply sooner, but some complaints are more complex. You're given the same amount of time, by the way.

Sadly, in the case of lost deposits, there is not much we can do.

"if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider."

Good luck!