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I requested a withdrawal at spincasino.mx they asked me to send documents and I did not receive the deposit contact customer service and they congratulate me on my winnings that I will soon reside my withdrawal, ok I make a transfer to play while they pay me and it is not reflected I make a deposit with my card waiting for the transfer to come later and it is never reflected, I contact the service and they ask me for proofs and I send them and they tell me that they solve it. And today I am going to verify and I cannot enter my account, contact the service and they tell me that they have canceled my account since in the contract it says that they can do it for any reason.

and here I am trying to recover my money, how can you help me?

Thanks in advance

Solicite un retiro en spincasino.mx me pidieron enviar documentos los envíe y no me llegó el depósito contacto a servicio a clientes y me felicitan por mis ganancias que pronto residiré mi retiro , ok hago una transferencia para jugar mientras me pagan y no se ve reflejada hago un depósito con mitarjeta esperando que la transferencia entre después y nunca se refleja, contacto a servicio y me piden comprobantes los envío y me dicen que resuelven. Y hoy voy a verificar y no puedo entrar a mi cuenta contacto a servicio y me dicen que han cancelado mi cuenta ya que en el contrato dice que lo pueden hacer por cualquier motivo.

y aquí estoy intentando recuperar mi dinero, como me pueden ayudar?

gracias de antemano

Hello there. I can't say I fully understand all the issues you're facing, but I'm glad you've managed to submit the complaint!

I feel it would be best to ask the casino for your gaming history, at least to check whether all bonus playing conditions were met the moment you submitted the withdrawal request. There's a huge but, though. It seems you are not able to access the account now am I correct?

I hope we'll be able to help you out, it just starts with understanding the whole situation.

It's right

Es correcto

Anything you need - come back here and ask. Ok? 🙂

Hello

Spincasino.Mex did not respond to casino Gurú and completely ignored requests for clarification.

What can be done with SPINCASINO.MX that apparently commits fraud and ignores any request for clarification?

Hola

Spincasino.Mex no le respondieron nada a casino Gurú ignoraron por completo las solicitudes de aclaración.

Que se puede hacer con SPINCASINO.MX que al parecer hacen fraude e ignoran cualquier solicitud de aclaración?

I'm sorry it ended like this...

Well, did you notice this recommendation?

" I recommend you contact the eCOGRA – an alternative dispute resolution service (https://ecogra.org/forms/adr-dispute-step-1), and submit a complaint to them. The next step would be contacting the Mexican Gaming Authority (http://juegosysorteos.gob.mx/es/Juegos_y_Sorteos/Orientacion_en_linea) and submitting a complaint to them. I am sorry I could not be of more help on this occasion."

I fear there is nothing else we can provide.