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I won 1500 yesterday on go go gold casino but before I won that I have withdrew about 12 times between 80-200$ and it always hit my account within minutes of me doing my REDEMPTION. As soon as I hit my 1500sc yesterday I attempted to withdraw it like all the previous times and this time it doesn't hit my account. I have reached out to every customer service I could find and I have not heard anything back! How can they give me my winnings on small amounts but nothing on the 1500? I am also a PLATINUM VIP holder so every time I make a redemption it is supposed to hit my account within the hour and I am also supposed to have 24/7 customer service but that was also a lie! If anyone can help me get my redemption i will pay anyone that can help me get ehat I won or can atleast point me in the right direction! I am beyond upset and seriously want to put fear in whoever is behind this or atleast get law enforcement involved atleast. Any help is greatly appreciated!

May I ask you, though, to post the URL of the casino you have experienced this at, as I am not sure about which one you wrote here, to tell you the truth?

Also, please update us about the situation whenever possible.

Did you actually ever get your redemption?

Hello, according to what I saw in player's complaint, he got his money.

Why you asking, do you have also problems?

Or do you think you will go play there?

They have low safety index so I wouldn't try it If I'm honest. 🙂

100% fake casino. They will never pay you your winnins.

I won $661 (not before i lost $1250) which i tried to redeem where it says that it has been processing for two days. When i reached out to the horrible customer service i was responded with:

Dear Player,

Our security system has detected a potential issue with your account, which has temporarily suspended your withdrawal request. To resolve this and process your withdrawal quickly, please complete the following steps:

1. Authentic Identity Information: Provide a clear photo of your valid government-issued ID or driver's license, including both front and back sides.

2. Video Submission: Record and share a video showing how you navigate from the game homepage to the withdrawal page, ending with a clear view of your face without any edits.

All submitted materials are strictly confidential and used only for verification. Once verified, your withdrawal will be processed within 48 hours.

If you have any questions, feel free to contact us.

Warm regards

Below is my redemption screenshot and I am pretty sure I will never see this money. Their are fake and so is yheir worst customer service which is totally automated messages

They are 100% fake. You will never see your winnings as they will never payout your redemption. I won $661 two days ago not before i lost $1250 which i tried to redeem. It has been on processing status for two days. When i reached out to their horrible customer service i was responded with:

Dear Player,

Our security system has detected a potential issue with your account, which has temporarily suspended your withdrawal request. To resolve this and process your withdrawal quickly, please complete the following steps:

1. Authentic Identity Information: Provide a clear photo of your valid government-issued ID or driver's license, including both front and back sides.

2. Video Submission: Record and share a video showing how you navigate from the game homepage to the withdrawal page, ending with a clear view of your face without any edits.

All submitted materials are strictly confidential and used only for verification. Once verified, your withdrawal will be processed within 48 hours.

If you have any questions, feel free to contact us.

Warm regards

They advertised instantaneous redemption but they will never pay. Attached is a screenshot

Totally fake and rude customer service. Beware !! Spend your gambling money on some other legit websites

Hello, to me it seems like a social casino, as best as I could find out. Well, in my opinion, you may try to submit a complaint to my colleagues; start right here: https://casino.guru/complaints/create 👈

We try to approach the social models the same way as unlicensed casinos; hence, I'd say it is worth a try. Don't worry; the process is completely free.

I truly hope something can be done about this.

Hi

Thank you for the response. I don't see this Go GO GOLD CASINO As part of the listed online casinos. Maybe because it is way too fake to even be considered as an online SC casino

Hi, the casino is not listed, but you can still set up the complaint request. Please use the alternative: "The casino is not on the list."

Using this option, you may complain about every site; just please insert the working link into the request.

Submitting a complaint against a different casino without specifying the correct casino URL and saying the details are on the forum is not very effective. Since today, no one has spotted this situation, for example.

Therefore, please update your current complaint, explain the situation to Attila, and provide him with all details, like you did on the forum. You may just copy and paste the posts. Please add a working URL as well. It is critical to identify the casino correctly.

Only this way can he try to help out. Thank you very much.

It says right there at the bottom of the screenshot that it may take 1 to 2 weeks to verify you are not a robot, that's their way of saying it may take up to 2 weeks to pay you. Usually with big redemption request it takes longer to receive the payout, not sure why, but i have seen this in several different platforms. Hopefully this helps.

It sucks but what you got to do is just slowly make small withdrawals around like a hundred to two

Jackpota!!!!! 💯 Real. Live dealers ECT. Takes one to three days to get your money.

Do you also have experience with this casino, and is this the process you used, or are you just thinking out loud about how you would do it? 🙂

I’d start keeping detailed records of everything screenshots, timestamps, chats so I have proof if things escalate.

do you play at this casino? Well, a handy decision for a player. Just please do not post other affiliate links on the forum, ok?

I have to ask.. have you received your winnings?

Hi, I didn't see if the player got the money in the end. But the other players here didn't have a very good experience.

Why are you asking, have you also found yourself in a situation where you are waiting for money?

I have cashed out between $200 - $900 and gotten my layouts in minutes so it’s real however I submitted a 1599 payout and have been waiting around 16 hours with no payout so seems like if you do get big winning to pull out in small amounts because I’m not sure how long or if I’ll ever get my 1599 payout.

I see your issue was resolved how did you resolve and how long did it take ? I’ve had no issue pulling out other large amounts like $900 but I tried $1500 yesterday and still no payout

No, but when I get close to 50 it takes it away so I can never cash out. I dont have alot to put out either, bit all the same I play with the sc coin.