14조에 따라 Snai 계정이 차단되었습니다.

I received this email but I have a lot of blocked money on Snai, some withdrawable and others via cash bonuses.

Mi è arrivata questa email ma su snai ho molti soldi bloccati alcuni prelevabili altri tramite bonus cash.

Hello, did you receive an email stating that the casino has blocked your account based on Article 14?

Can you tell me what this article says? Do you have any idea why the casino blocked you?

Please let me know and we will see if we can help.